There's something wrong with a product I bought
If something's not working properly, here's what to do
Pop into any Carphone Warehouse store* with:
- your product
- all the accessories that came with it (including any free gifts)
- Preferably its original packaging
- proof of purchase
We'll take a look at it, and if we can't fix it there and then, you'll be eligible for a return, exchange or repair. You can find out more about our repairs service on our repairs page.
Lots of common phone problems can be fixed with a simple software update, which you can do yourself. Check out our page and see how.
^Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/ or monitored. Visit this page for opening hours.
